Communication with community members can be challenging due to staff and time constraints and lack of resources; however, you can engage with your community about your utility in easy, efficient ways. Existing resources, basic understanding of communication techniques, and a little planning can strengthen your communication strategies. This session will build on the basis that an informed community will support the efforts of the utility to continue to provide the necessary service of clean, safe drinking water.

Learning Objectives:

– Understand the main components of effective communication

– Learn 3 principles of connecting with your community

– Identify ideal options for developing a communication plan

Presenter: Michelle DeHaven, Senior Program Manager, Environmental Finance Center at Wichita State University